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Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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NOC Manager

Allvotec stands for ‘all voice and technology’, a successful business delivering end-to-end services for partners across unified communications and technology services. With the UK’s largest independent IT & Communications field services capability and unrivalled 30 years’ experience of ICT delivery for partners, Allvotec helps run IT for customers of major services businesses including Systems Integrators, Outsourcers, Managed Service Providers and many others.

What we offer:
  • A great work environment
  • Work with a leading UK IT service provider
  • Fantastic leadership
  • Training and certification opportunities
  • Excellent salaries and promotion prospects
  • Private medical care
  • Food and Flexi vouchers
  • Sports card
  • Friendly and supportive team
  • Brand new office space with excellent facilities

Main focus of the role:

The Network Operations Manager oversees network operations and coordinates the daily activities of the NOC staff. The NOC Manager is expected to be process oriented and accountable for the overall success of the Network Operation Center. Creates and establishes new standards and procedures and translates high level work plans into detailed assignments for team members. Monitors and tracks progress of projects and work plan. As the highest point of escalation, part of the NOC Manager's duties is to be on-call during the out-of-hours period.

Key Responsibilities:
  • Make sure systems are monitored successfully as required for the service
  • Make sure certain operating procedures are followed
  • Analyse problems, perform troubleshooting and write/communicate incident responses
  • Ensure all calls/tickets are updated expediently and accurately
  • Provide timely ETAs are sent to the respective people such as clients
  • Prepare designs and system integration for all solutions that must meet the business needs of clients
  • Install, configure, and support customer network infrastructure
  • Own and troubleshoot all critical network infrastucture incidents
  • Correct staffing/rotas are in place and manage staff as expected
  • Supports recruitment to ensure correct levels of experience and skills with new staff as required
  • Mentor new and existing staff
Job Requirements:
  • Experience managing/supervising a NOC/Service Desk environment
  • Experience in handling customer escalations and managing expectations
  • Extensive data communications understanding and experience in operational environment equivalent to 3rd line faults desk
  • Experience with ITIL processes for Incident, Problem, and Change management
  • CCNP Routing and Switching qualification or equivalent experience
  • Ability to implement and troubleshooting IP, MPLS, BGP, OSPF, G703 & X21, DSL, IPSec, PPP/L2TP, STP and WAN technologies including Ethernet, xDSL, Leased Lines and LES
  • Previous experience working with Cisco hardware (Cisco Nexus and Catalyst) and software troubleshooting with switching, routing, firewall platforms
  • Experience of Nortel/Avaya network infrastructure
  • Experience with Juniper firewall and F5 & Cisco ACE Load Balancer technologies
  • Linux or Windows Server skills, including Perl/python and shell scripting
  • Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
  • Ability to provide feedback and coach employee performance
How to get in touch:

If you are interested in these exciting opportunities, please send us your CV. We’d like to see your English version.

ISG (Allvotec) is a registered personal data administrator to the Data Protection Commission. By applying for this job, you voluntary agree to share information, some of which could be classified as personal. Any personal data that you provide will be used for the purposes of the recruitment
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