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30.07.2020
★★★★★ Customer Service Agent with English, SQUARE CONSULTING BULGARIA LTD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Customer Service Agent with English

As a part of our Customer Service you will be responsible for processing all inquiries coming from customers via email, chat or on the telephone.

Responsibilities:

•Answer phone calls, emails, from customers and work to resolve their queries in real time.
•Proactively recommend and educate the customer about features and benefits of the company products in order to improve their satisfaction and deepen their relationship with the company.
•Deliver on metrics for example: phone handled time, customer experience; proactive product offered and accepted opportunities.
•Provide consistent feedback regarding overall customer satisfaction, tools and processes.

Requirements:

•Fluency in English.
•Excellent phone skills and communication skills - both written and oral.
•Have excellent customer service skills and ability to demonstrate patience.
•Ability to help customer understand and navigate the company site & product.
•Proven problem solving skills and experience in delivering practical solutions.
•An excellent communicator with the ability to build and maintain strong working relationships.
•A high degree of flexibility, team spirit and independence.

Offer:

•Dynamic and interesting work environment.
•Top location in central Sofia and very pleasant working conditions.
•Good remuneration package and benefits.

Keeping your CV:

Please be informed that if, as a result of the recruitment process under this job announcement, you are shortlisted, but not hired candidate, we will keep your CV and the personal data, provided therein for the term of 6 (six) months after the closure of the specific recruitment procedure under this job announcement.


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