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29.07.2020, Ref.#: TL
★★★★★ Technical Lead with English language, C3i Europe
Месторабота София; Постоянна работа; Пълно работно време
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Technical Lead with English language

To ensure the expansion of our Operations Center in Sofia, Bulgaria we are now looking to recruit a Technical Lead with English language.

The Technical Lead will managing team of Analysts attending to the Customer Queries and employee requests. Should play the key role in ensuring high quality deliverables meeting contractual targets.

Main responsibilities:
• Lead a team of Employee Care IT Analysts
• Hold interviews and select candidates
• Ensure that the team is provided with tools to perform their duties and maintain team’s knowledge/skills at desired level
• Plan and Maintain team rosters
• Assist the team in troubleshooting and resolution or correct routing to 2nd/3rd level support of IT incidents, requests and queries
• Perform regular quality audits of Incident/Change Records
• Monitoring the team's performance and hold regular performance reviews involving HR when applicable
• Ensure friendly work atmosphere
• Perform Problem Management support activities

Job requirements:
• Fluency in English (verbal and written), knowledge of any other European language would be considered as an asset
• Relevant: 2-3 years of supervisory experience in managing technical/functional Help Desk or Service Desk team
• Experience with reporting and ticketing tools (MS Excel, Service Now, etc.)
• Excellent Interpersonal and customer service skills
• Strong leadership qualities coupled with customer interfacing skills
• Must be detail oriented with strong analytical skills

What we offer:
• Competitive salary
• Opportunity for career progression
• Young and vibrant team environment
• Social benefits package
• Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted
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