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22.07.2020
★★★★★ Technical Support Engineer, ЕС БИ ТЕК (ГЛОБЪЛ) ЛИМИТЕД - КЛОН БЪЛГАРИЯ КЧТ  Вижте визитка на компанията
Месторабота Пловдив; Постоянна работа; Пълно работно време
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Technical Support Engineer


Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been on this market for 10 years growing, building amazing technology and family.

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) - a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.What are we looking for?

What are we looking for?


As a Technical Support Engineer you will be responsible for taking ownership for customers' issues, delivering effective technical and customer support for SBTech’s retail program, supporting solutions for both technical and non-technical end-users.

Essential functions:

  • Resolving network issues, configuring operating systems and using remote connections to provide immediate support
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Interact with developers, account managers, business people and subject matter experts in order to collect and gather relevant needed technical information
  • Participation in providing training to customers as required

What experiences are we looking for:

  • 1+ years of experience as a​Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Fluency in English
  • Ability to prioritize and manage multiple tasks/ issues
  • Excellent communication (verbal and written) and interpersonal skills required
  • Ability to extract and present the most important information on an understandable level
Кандидатствай по тази обява
ЕС БИ ТЕК (ГЛОБЪЛ) ЛИМИТЕД - КЛОН БЪЛГАРИЯ КЧТ  Известие за нови обяви
(Фирма/Организация директно търсеща служители.)
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