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30.06.2020
★★★★★ Reporting Specialist fluent in English for HPI Account - temporary role, TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Временна/сезонна работа; Пълно работно време
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Reporting Specialist fluent in English for HPI Account - temporary role

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Reporting Specialist – English with TTEC in Sofia.

Accepting digital applications for your protection and the protection of our employees: Apply online to connect with us. 

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.  Join us in our commitment to deliver amazing experiences. 

 
About TTEC

 
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.  

 As a TTEC Reporting Specialist, You'll Enjoy: 

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership 
  • Family-friendly environment 
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

 And yes…all the competitive pay and benefits that you'd expect (and some that just might surprise you) like… 

  • Extensive training programs 
  • Multicultural environment that stimulates achievement and excellent customer service
  • Competitive remuneration package 
  • Access top notch business best practices
  • Healthy work-life balance with no night shifts, because we value your time.  

 What You'll be Doing

 As a Reporting Specialist you will have responsibility for delivery of regular and ad-hoc enterprise level reports as requested by the management team. You will also be performing data integration and analysis, trend monitoring, etc. depending on the business requirements.

On a typical day, you'll 

  • Manage operational reporting for your assigned functional area;
  • Apply proper data quality control;
  • Adapt existing reports to new organizational and business requirement;
  • Create and maintain databases to support report generation
  • Perform on request data & root cause analysis for your reports;
  • Create and maintain databases to support report generation;
  • Maintain and constantly develop system and database management excellence;

Why You? What You Bring: 


Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role, you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers. If the ability to connect yourself is what you bring to the table… along with the following:  

  • Fluency in English 
  • Affinity to digital business and new technologies
  • Excellent communication and organizational skills
  • Very good knowledge of SQL for data retrieval, MS Access and MS Excel including the development of macros, pivot tables and automated charts, excellent knowledge of MS Word and PowerPoint
  • Brio / Hyperion would be considered as an advantage
  • Supply chain and/or customer service experience is would be considered as an advantage

Interested? Apply Today!

Apply online right here with your English CV version.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
 
Please note:

All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for an interview.

Career Changers welcome here 

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams. 
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