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29.06.2020, Ref.#: TSS
★★★★★ Technical Support Specialist Level 2, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Заплата от 1600 до 3000 BGN (Бруто); Езици: Английски
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60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Technical Support Specialist Level 2

YOU WILL:

  • Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
  • Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
  • Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
  • Document actions in tickets to effectively communicate information internally and to customers;

KEY REQUIREMENTS:

  • Fluency in English - verbal and written;
  • Ability to work in 24x7 shifts;
  • Knowledge in HTML, CSS, JavaScript and SQL;
  • Experience in customer service via chat or telephone and hands-on application support experience;
  • Advantages – knowledge in any other coding language, familiarity with APIs and experience in a similar role in a SaaS or web company;

OUR OFFER:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Comfy office building and work space;
  • Multinational environment;
  • Option to work from home;
  • The best colleagues you could wish for!
By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.
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