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Вход и регистрация Фирми | Потребители
26.06.2020
★★★★★ Support Group Manager, ЕС БИ ТЕК (ГЛОБЪЛ) ЛИМИТЕД - КЛОН БЪЛГАРИЯ КЧТ  Вижте визитка на компанията
Месторабота Пловдив; Постоянна работа; Пълно работно време
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Support Group Manager


Who are we?

We are #TeamSBTech, an award-winning leading provider of sports betting solutions, and you know us. We have been in this market for 10 years growing, building amazing technology and family.

And as of April 2020, we combined with DraftKings (Nasdaq: DKNG) - a digital sports entertainment and gaming company known for its industry-leading daily fantasy sports and mobile sports betting platforms.

DraftKings Inc. is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we’re committed to responsibly creating the world’s favourite games and betting experiences. Headquartered in Boston, MA, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

What are we looking for?


Support Teams are responsible for daily communication with our partners and providers.

SBTech is expanding the support operations and looking for an experienced and skilled individual to manage and renovate the support teams:

Partner (B2B) support– three teams working 24/7 with direct contact with multiple partners, providing second level support

Quality assurance team– Skilled training and quality assurance providing support teams guidelines and controls

Your role:

  • You will be responsible for managing and improving the 4 teams consisting of 4 team leaders and 35 employees
  • End to End responsibility for the company partners day-2-day communication

Essential functions:

  • Setting and achieving goals and KPIs to the support group
  • Providing operational support to the different company's units
  • Acting as a point of contact to operational teams to investigate production issues, troubleshoot and resolve problems
  • Be involved in new product releases to ensure optimal support coverage

What experiences are we looking for

  • 3-year managing experience of enterprise support center
  • Оn-line company experience considered as an advantage
  • Excellent technical, analytical and problem-solving skills
  • Excellent interdepartmental collaboration and teaming abilities, strong communication skills
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