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18.06.2020, Ref.#: OPA
★★★★★ Order Processing Analyst, C3i Europe
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Order Processing Analyst


C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, and in 2007 in Varna, we are constantly attracting talented people and help them develop their potential.

Job Summary

The ORDER PROCESSING ANALYST is responsible for the creation and status updates of all system tickets and orders to fulfill Client’s deliverables. The Order Processing Analyst will manually record and log information between client’s call tracking system and C3i’s call tracking system.

Main Responsibilities:

  • Review Shipping Report from previous night and update tickets in the Client’s tracking system as needed;
  • Review Receiving Report from current day and update Client’s tracking system as needed;
  • Review Frustrated Freight Report from current day and create escalation AR’s as needed;
  • Review Delay Reasons Report and update Client’s tracking system according;
  • Run pre-defined queries in the Client’s tracking system for new assigned tickets to C3i and create AR’s and orders in C3i’s ticketing system as needed;
  • Perform Quality Check of newly created orders in tracking system;
  • Generate return labels in the carrier’s system;
  • Assist Logistics team with shipping and/or receiving tasks, when required;
  • Assist Hardware team with laptop build tasks, when required;
  • Assist Closeout team with CD burning tasks, when required.

Job Requirements:

  • Good English written and verbal communication skills;
  • High School Diploma;
  • Basic understanding of computers and standard applications (MS Excel, MS Outlook and MS Word);
  • Availability to work on shifts Monday-Friday (7 AM-4 PM; 9 AM.-6 PM.; 1 PM.-10 PM; 4 PM-1 AM)
  • Data entry experience preferred;
  • Detail orientation;
  • Productivity and Quality of work.

What we offer


Opportunity for career progression

Young team environment

Social benefits package

Professional trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

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** Only candidates selected for interview will be contacted.

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