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30.06.2020, Ref.#: TSS2
★★★★★ Technical Support Specialist with Italian, C3i Europe
Месторабота София; Постоянна работа; Пълно работно време
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Technical Support Specialist with Italian

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

Our Client is a multinational corporation and we are building a new Help Desk team to support them in their daily activities.

Responsibilities:
• Provide hardware / software / network problem diagnosis / resolution via email and telephone for customer’s end users ;
• Route problems to internal I.M. support staff;
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution;
• Administer and provide User Access and Exit controls;
• Use the Call Tracking System to document and manage Incidents and work requests and their respective resolutions and circumvention's;
• Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

Requirements:
• 1+ years Help Desk or Customer Service experience would be considered an advantage;
• Fluent Italian language both written and spoken;
• Good level of English language;
• Disciplined, systematic problem solving skills required;
• Technical Support/Help Desk experience is not required, training is provided by the company

We offer:
• Professional and friendly work environment;
• Opportunity to grow your career in a multinational company ;
• Standard working hours;
• Very good remuneration;
• New office in a modern building with excellent access to public transport.

If you think this job will be the perfect fit for you, send us your CV by clicking the APPLY button below. Only shortlisted candidates will be contacted!

Here PASSION & PROFESSION go hand-in-hand. | Discover HCL Technologies
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