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★★★★★ Service Delivery Manager, Си Екс Джи ООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Service Delivery Manager US shift

Now, as we are expanding our team, we are looking for motivated and enthusiastic team players. Currently searching for Service Delivery Manager to join our team.

The primary function of the Service Delivery Manager is to work with client’s commercial manager to explore new business opportunities, manage clients’ escalations Severity 2 and Severity 3 and ensuring delivery to contract KPIs’ and SLAs’.

A leading in its’ area of expertise company is expanding its’ activities related to B2B e-Invoicing networking. In its’ office, located in Sofia, the company is looking for Service Delivery Manager. We are looking for talented, highly motivated team player to join our team.



If you have:

  • Fluency in English both written and oral;
  • Fluency in second main European language, considered as advantage;
  • Account / project management skills and experience;
  • Working in a customer service/relations department;
  • Ideally customer focused;
  • Broad understanding of P2P;
  • Exposure to a SAAS or a Software company;
  • Business acumen.

You might fit the position.

But if you are also:

  • Customer/service focused;
  • Results orientated;
  • Creative with pro-active approach;
  • Motivated and resilient: able to work under pressure;
  • Confident, able to relate to client staff at senior and junior level;
  • Excellent communication and prioritization skills, highly organized.

Then we’re pretty sure you’re the perfect fit for us.



Some of the responsibilities you will have:

  • Responsible for portfolio of clients, managing Buyer relationships at an operational level;
  • Serving as SME / Client's service delivery expert, ensuring delivery to contract KPIs’ and SLAs;
  • Work closely with client’s commercial manager to explore new business opportunities;
  • Manage clients’ escalations Severity 2 and Severity 3 client incidents;
  • Input into continuous improvements of the service delivered to the specific account;
  • Project manage client specific process changes;
  • Facilitate the client facing and internal documentation.

Why should you apply:

  • US working hours 15:00 to 00:00 BG time
  • Opportunity to work and develop in a fast-paced environment;
  • Competitive salary, social benefits and career progression paths;
  • In-house mentoring and coaching programs;
  • Professional internal and external training.
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