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Вход и регистрация Фирми | Потребители
11.05.2020, Ref.#: IT
IT HELP DESK ADMINISTRATOR/TECHNICIAN, ПУБЛИКС ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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IT HELP DESK ADMINISTRATOR/TECHNICIAN

Publix Ltd is a young and fast-growing company that provides wide range of shared and outsourcing services to its clients. With more than 150 motivated and passionate employees, we succeeded to build a solid professional ground and we are quickly expanding our operations.
We believe our employees are our most valuable asset. With us you can find great career opportunities and variety of trainings. Publix Ltd also offers friendly working atmosphere, in-house sport tournaments, different activities, and knowledge-sharing initiatives.

We are looking to hire:

IT HELP DESK ADMINISTRATOR/TECHNICIAN

Overview:

The IT Help Desk Admin serves as the first point of contact between business clients and the company. Assist in remote troubleshooting through diagnostic techniques and questions. Determines the best solution based on the issue and details provided by the user.

Responsibilities:

  • Working within existing IT team and manages the communication with existing business partners
  • Record events and problems and their resolution
  • Assist in the resolving occurring technical issues with the relevant software
  • Follow-up and update on request resolution
  • Run reports to analyses common complaints and problems

Knowledge/ Experience requirements:

  • Previous experience as a help desk technician is an advantage
  • Excellent command of English – both written and verbal
  • Excellent communication skills
  • Good understanding of computer systems and other tech products
  • Good analytical and problem-solving skills
  • Up-to-date technical knowledge
  • Ability to diagnose and resolve basic technical issues

We offer:

  • Excellent remuneration package and social benefits
  • Dynamic and multi-cultural working environment
  • Top location in central Sofia, very pleasant working conditions
  • Career development within the organization


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