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★★★★★ TIER 1 Support with English, Си Екс Джи ООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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TIER 1 Support with English

Currently looking for a Technical Support with English. The primary function of the Technical Support will be working with the Customer Support team on trouble shooting issues customers may be experiencing with the software and the workflow. The person will provide support for all products installed worldwide.




  • Fluency in English language (written and verbal);
  • Very good communication skills;
  • Good understanding of internet services such as email, FTP etc.;
  • Good knowledge of MS Office Applications suite;
  • Experience with data transfer protocols;
  • Knowledge of invoicing and / or accounting packages;

You might fit the position.

But if you also:

  • Possess at least bachelor degree of equivalent formal qualification;
  • Have experience working in a technical support center;
  • Experience in call/ support center or service industry;
  • Experience of working/interfacing with EU/US companies;
  • Data transfer protocols;
  • Knowledge of invoicing and / or accounting packages



And your personal attributes include:

  • Understanding of clients issues with data submission;
  • Excellent communications skills including written and verbal;
  • Good telephone manner;
  • Problem Solving;
  • Analytical and Resilient;
  • Customer Focused;
  • Self-Starter;
  • Positive and Energetic;
  • Ability to handle pressure;

Then we’re pretty sure you’re the perfect fit for us.

Some of the responsibilities you will have:

  • Record, respond to and resolve client support requests - received by phone, email and via the OB10 Support Ticketing System;
  • Handle all customers’ requests in a timely and professional manner;
  • Manage response and resolution within the agreed SLA according to the Customer Specifics and request severity level;
  • Prioritize and escalate requests as required;
  • Manage outstanding issues and keep clients informed in reasonable time frames;
  • Ensure high levels of customer satisfaction;
  • Assist in the implementation of a Support Knowledgebase and similar process improvements;
  • Complete daily administrative routines assigned;


Why should you apply:

  • Opportunity to practice and further improve your technical skills as well as communication skills;
  • Competitive salary and benefits;
  • Real career opportunity;
  • Professional trainings;
  • Flexible working hours (monthly rotational 8 hour shifts from 8am till midnight).
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