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25.03.2020
★★★★★ Technical Support Specialist - Remote, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Дистанционна работа; Пълно работно време
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Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

The world is changing in the face of the global coronavirus pandemic and we’re adapting to those changes. The health and safety of our people are of the utmost importance to us, so as well as enabling our staff to work from home, we’re moving our recruitment process online.

You can apply and interview for a role with Tek Experts, all from the comfort and safety of your laptop. What's more, you will, of course, be able to work from home until we receive guidance from our government and health services that indicate a return to normality.

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Roles and responsibilities:

  • Provide technical support for corporate customers
  • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
  • Collaborate with subject matter experts and escalation managers when additional support is needed

Experience and expertise:

  • Passion for technology and learning
  • Basic technical knowledge
  • Excellent English skills (written and verbal)
  • Logic thinking, problem solving and troubleshooting skills
  • Well established soft skills and customer service orientation
  • Attention to details and ability to prioritize

In return, we offer you:

  • Online recruitment process
  • Work remotely until we receive guidance that indicate a return to normality
  • Excellent office location after State of Emergency period
  • Food vouchers
  • No overnight shifts
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for marriage and child birth
  • Refer a friend / RAF bonus
  • Corporate trainings and development programs
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office / coffee and tea
  • Fruit days

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

If you are interested in this offer, please send your CV in English.
Only shortlisted candidates will be contacted.



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