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24.03.2020, Ref.#: YT_YC_TS
★★★★★ Technical Service Desk Support 1st level, ИЗИ КОНСУЛТ ООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Technical Service Desk Support 1st level

Easy Consult was established in 2004 and is the fastest growing Bulgarian Recruitment company on the market, focused on Experts and Management search, IT search, Staffing and Outsourcing in a broad range of industries and job roles.

Our client is a leading international commercial bank with over 800 branches and offices in 50 countries. The company serves more than 11 million private and small-business customers nationwide and over 70,000 clients worldwide. The banks gross revenues of 8.6 billion euros with approximately 48,500 employees.

As of now they are looking for their next 1st line Technical Service Desk user support.

Your main tasks and activities as a Technical support will be:

  • Provide phone support to end-user phone and classifying incidents and requests;
  • Resolve standard IT problems and report to the next higher level if required; 
  • Keep tech-desk documentation and update requests;
  • Track hardware assets and documents software purchases and test and installation of new or revised hardware and software versions;
  • Responsible for user support and administration (mailboxes; software distribution; user accounts; lock/reset Password).

Basic requirements: 

  • Previous experience in user support;
  • Good English command – minimum B2;
  • Windows and MS-Office skills;
  • Strong analytical skills to effectively resolve or escalate customer's problems;
  • Being a team-player with openness for business travels for trainings.

The offer is: 

  • Competitive salary plus a variable compensation component and numerous benefits;
  • Full healthcare package, including insurances and mental health care;
  • Vacations and paid days off; Working on shifts;
  • Company social events, company car and many employee discounts;
  • Professional development and job training, tuition assistance.
ЕNHANCE YOUR TALENT! If you think you match the requirements above and you are interested in this opportunity, please do not hesitate to send us your CV in English.

Only short-listed candidates will be contacted.

Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)

Our services are free of charge for candidates.
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