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20.03.2020, Ref.#: SIS
★★★★★ System Integrity Specialist, Paysafe Bulgaria EOOD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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System Integrity Specialist

Introduction

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets and online cash solutions.

In this role, you will interact directly with our internal teams to answer questions, solve problems and provide education for Income Access’s proprietary marketing software. The ideal candidate will be detail oriented, service oriented, organized and have the demonstrated ability to communicate effectively over the phone, in person and in writing. In addition, the individual will be skilled at anticipating problems, manage multiple priorities and working with your remote and local team.

Essential Duties:

  • Effectively respond to and resolve reported issues for Income Access software and systems
  • Maintain department standards for ticket engagement and resolution times
  • Problem, action, and resolutions are documented clearly and timely within the CRM
  • Support internal departments with general technical support and testing
  • Anticipate the impact a software defect, operational issue, or proposed solution will have on the client environment
  • Provide detailed notes for investigations when escalating issues to level 2 support

Your Profile:

  • 1 to 2 years of experience in a customer service environment (IT based recommended)
  • University/College background in Marketing, Business, Information Systems or 1-2 years of applicable experience.
  • Proficiency with Excel
  • Basic understanding of HTML
  • Asset - Knowledge of the affiliate or internet marketing industry; SQL; network troubleshooting
  • Excellent written and verbal communication in English
  • Strong attention to detail, analytical and organizational skills
  • Strong customer relationship management skills
  • Experience using a ticketing system or CRM tool
  • Quickly grasp both the concept and details of new features and functionality
  • Ability to gain knowledge through issue resolution
  • Self-motivated with the ability to effectively triage a personal queue
  • Ability to manage multiple projects and/or tasks

Additional benefits:

  • Opportunity to be a part of writing the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • One of the top 10 best designed offices in the world

Are you ready to take your career to the next level?

Send your Cover Letter and CV. Your Cover Letter should mention why you would like to join our company and how your experiences and skills match our current opening.

Only shortlisted candidates will be contacted for an interview


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.

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