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19.03.2020, Ref.#: 1064481
★★★★★ Data Center Monitoring Engineer Intern with German, Hewlett-Packard Global Delivery Bulgaria Center EOOD
Месторабота София; Стаж; Непълно работно време; Подходяща и за студенти; Езици: Английски, Немски
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START A CAREER THAT FITS YOUR LIFE

Data Center Monitoring Engineer Intern with German

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Joining HPE in an early career role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. We are one of the largest technology companies in the world, operating in over 150 countries and market leading in several industries. We believe in partnership, innovation and taking action – our culture is what defines us as a company: how we act, how we treat others, and how we conduct business. In addition to working alongside great colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We even have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

We're looking to hire a Data Center Monitoring Engineer Intern. The role is responsible for delivering proactive services to enterprise customers which include 24x7 monitoring of IT infrastructure, incident management, change management and execution of scheduled or routine tasks. He/She is responsible for managing customer expectations according to the contractual obligations and the predefined Service Level Agreements.


Job specifics/responsibilities:

  • Deliver 24/7 strategic account support by proactively monitoring of customer IT Environment.
  • Timely track and respond to customers inquiries, provide resolution, working closely with end customers and senior Engineering staff within the team or other departments
  • Keep customers informed, sets and follows commitments, keeps precise case documentation and case ownership
  • Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency
  • Communicate effectively with Technical and Non-Technical stakeholders
  • Participate/Drive ITIL based change management, Problem management, incident management

Requirements:

  • Student still enrolled in the University pursuing Bachelor/Master degree - 2nd, 3rd, 4th year of studies
  • Fluent in written and verbal English and German
  • Analytical skills
  • Ability to isolate and solve problems and to follow predefined process
  • Excellent communication skills

We offer a challenging role including:

  • Attractive compensation package - competitive salary, performance based bonus scheme, recognition program, referral bonus, employee stock purchase program, food vouchers;
  • Career and Development - worldwide career opportunities, continuous learning and professional certification, including access to a high-tech Engineering Lab, varied choice of career paths across people leadership, technical and non-technical profiles;
  • Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events;
  • Wellness and Health - additional life and medical insurance (incl. dental care), optional family health insurance, co-funded Multisport card, substantial wellness program, organized wellness and sport events, free psychological, financial and legal counseling, discounts and preferential prices for employees, street fitness and massage chairs onsite;
  • Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations, company sponsored employee communities, kids at the office day;
  • Workplace Experience - class A office buildings, PlayStation, board games, table soccer, table tennis, free subway shuttle;

Why HPE?

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

Thank you or taking the time to review our job. If you think it is a match to your experience and interests please apply today - we are eager to learn more about you!

If you know a friend who may be a fit for the job, please refer him / her.

Submit your application in English. Only short-listed candidates will be contacted.

HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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