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27.03.2020, Ref.#: LS_FR
★★★★★ Live Operations Support Specialist with French, Pontica Solutions Ltd.  Вижте визитка на компанията
Месторабота София, ул. „Черковна“ 38; Постоянна работа; Пълно работно време; Езици: Френски, Английски
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Live Operations Support Specialist with French

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

YOUR ROLE:
  • Manage and serve as the main point of contact for live services (mainly over chat).
  • Monitor live operations and make sudden, late-notice changes when necessary.
  • Proactively solve real-time issues before and as they emerge.
  • Troubleshoot client and driver issues.
  • Work in collaboration with other team members to improve operational performance.
REQUIRED SKILLS:
  • Excellent written and verbal communication skills in French. Good knowledge of English.
  • Previous experience in a customer-centric role, ideally in live customer support.
  • Extremely organized and able to manage tasks with a sense-of-urgency.
  • Logical thinker, who naturally looks to build efficient processes.
  • Tech-savvy with strong problem-solving skills.
WHAT WE OFFER:
  • An attractive remuneration + monthly bonus. Referral bonuses.
  • Different shifts between 08:30 and 03:00. Transport costs covered.
  • Home office option.
  • Online training – provided by the client.
  • Additional health insurance and other social benefits. Exclusive discounts & offers.
  • Open-minded management team promoting innovation, personal and professional development.
  • Permanent employment; full-time.
  • Employer: Pontica Solutions Ltd.


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