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17.03.2020, Ref.#: TS_PLD
★★★★★ Technical Support, SiteGround Hosting EOOD
Месторабота Пловдив; Постоянна работа; Пълно работно време
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About The Company

SiteGround is a leading international web hosting provider with a rapidly growing customer base from all over the world. Founded in 2004 in Bulgaria, today we are one of the leading web hosting providers worldwide.

We have over 500 employees working in our offices in Sofia, Plovdiv and Stara Zagora in Bulgaria and Madrid, Spain, or remotely. We currently host over 2 Milion domain names and partner with the most popular open-source software powering the web today, such as WordPress, Drupal, and more.

Our Mission

We believe in giving a damn. Treating people right is fundamental to how we work. We treat our customers as we'd want to be treated, we treat each other like family, and we treat ourselves to a good day's rest or a fun get-together every once in a while.

Our goals have always been the same: Have fun, do exceptional work, build the best product and services in the business, innovate, pay attention to the details, treat people right, have a positive impact on the world around us, give back, and keep learning.

We are hiring

Technical Support

Your Role:

Currently, we are looking for more people to join our Technical Support team in Plovdiv.

You will represent the company in front of our international customer base. You will be part of a team of young, motivated people, working together to provide quality technical support assistance. You will be working in a fast-paced environment with constant opportunities to improve. Your daily duties will include resolving hosting related technical cases for our clients and communicating with SiteGround clients through our Ticketing system.

Your Responsibilities:

  • Online communication with SiteGround's customers;
  • Solving technical problems for the customers;
  • Assisting the customers with their website maintenance;
  • Ensuring tasks and client requests are handled in a timely manner;
  • Working on custom projects and tasks for the company;
  • Being actively involved in new projects and service development;
  • Work schedule might include weekends and night shifts.

Our Expectations:

  • Fluent written English;
  • Previous experience in the hosting industry;
  • Strong communication skills;
  • Great attention to detail;
  • Must possess strong problem solving and analytical skills;
  • Good time management and multitasking skills;
  • Ability to work independently as well as in cooperation with our team of young professionals;
  • Knowledge and experience with Linux, hosting services including DNS, e-mail and working on remote servers using shell access;
  • Knowledge of Joomla!, WordPress, Magento, Drupal, PrestaShop, OpenCart and other CMS and e-commerce software is considered as an advantage.

What We Offer:

  • Opportunity for personal and professional growth;
  • Competitive salary with achievement bonus;
  • Fast-paced and constantly changing environment;
  • Young and diverse team of passionate and self-motivated professionals;
  • Friendly company culture built entirely around people's happiness;
  • Excellent working conditions with lots of benefits;
  • Carefully designed office environment to stimulate your productivity, including a spacious game room.
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