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31.03.2020, Ref.#: PSE
★★★★★ Premium Support Engineer, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Do you have the basics of IT, but you are hungry for more knowledge? Are you excited to grab the opportunity to do more in your job and to gain amazing skills and knowledge in enterprise software support? Are you looking for the right place where you will work with the most exciting technologies and grow in your career? If this aligns with your career plan, it sounds like “your kind of company”, and you feel passionate about IT join us and expand your talent!

Now we are looking for a motivated person to join our Global Premium Support Team as a Premium Support Engineer you will be responsible for helping customers who are using industry-leading enterprise solutions. You will be dedicated to a specific account working with concrete customers.

Roles and responsibilities

  • Be the customer’s primary point of contact for product-related issues and build and maintain a relationship with the customer
  • The assigned engineer will learn the customer’s specific environment
  • The assigned engineer will own the problem until resolution
  • Enable seamless collaboration with proper case documentation and ensure timely elevations to drive fast resolution
  • Ability to address support incidents more efficiently and effectively
  • Providing excellent troubleshooting skills while managing the customer during an extremely Critical time and providing deep technical expertise on a given product family
  • Create knowledge from cases where it makes sense and is helpful for teams and customers

Experience and expertise

You have to be experienced in:

  • 2+ years of experience in an IT Customer Support environment
  • Experience with Windows Server (2008, 2012 & 2016)
  • Knowledge in how web applications work (HTTP, HTML, CSS)
  • Analytical skills combined with excellent customer focus and soft skills

It will be a plus if you have:

  • Good understanding of networking concept and data traffic; networks protocols; routers and switches
  • Experience with MS SQL or Oracle and a good understanding of how databases work
  • Basic programming skills and ability to read the code and understand what it does.

In return, we offer you:

  • Food vouchers
  • No overnight shifts
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for marriage and childbirth
  • Refer a friend / RAF bonus
  • Corporate training and development programs
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office/coffee and tea
  • Fruit days
  • Excellent office location

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

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