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13.03.2020
★★★★★ IT Solution Support Specialist, ЕЙЧ АР ЕС БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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IT Solution Support Specialist

BIC is a family-owned company listed on the Paris Stock Exchange and a world leader in stationery, lighters and shavers. For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

Company Description

BIC® products are known and appreciated all over the world for their quality, affordability and ease of use. The ballpoint pen, the pocket lighter and the one-piece shaver are all part of the daily lives of millions of consumers around the globe. These products make BIC® one of the best-known international brands, present in 3.2 million retail outlets, in more than 160 countries.

BIC® is also a special place to work, with a unique atmosphere of mutual respect and professional ambition. It is characterized by ethics, responsibility, teamwork, simplicity and ingenuity. We conduct our daily business with honesty, trustworthiness and respect.

BIC® is committed to its team members and to the promise of helping them unlock their full potential.

We are opening our first Shared Service Center Worldwide at Sofia and we are looking for:

IT Solution Support Specialist

Main responsibilities:

  • Daily manage all Application incidents through the ticketing system, prioritize and fix issues;
  • Monitor the SLA and be able to provide clear explanation of an incident when to the level 2/3 support;
  • Responsible for the detailed design of applications solutions that support delivery and maintenance of business IT systems, balancing requirements, costs and risk. Determine technical design requirements and specifications;
  • Actively participates in all support and service-related activities including Disaster Recovery and Business Continuity Planning (DR & BCP);
  • Take the initiative to propose improvements to IT and business solutions, processes, design, interfaces and architecture, backing suggestions up with clear, concise supporting arguments;
  • Full systems development lifecycle experience from requirements gathering through to design, development, testing and deployment.

In return of your efforts the company offers:

  • The opportunity to be part of the establishment of new processes and procedures;
  • Active participation in the transition process from France;
  • Excellent social package;
  • New and modern office place;
  • Clear career path and opportunities for growth.

Required Skills:

  • JDE / ERP experience strongly preferred;
  • Previous experience in the CPG/FMCG industry;
  • Demonstrable expertise in the designated technologies;
  • Full systems development lifecycle experience from requirements gathering through to design, development, testing and deployment;
  • Proven leadership skills to drive the future technology roadmap;
  • Excellent knowledge of technology environments, including cloud, outsourced and Software as a Service (SAAS) environments. Experience of supporting installations and use of hardware that are key to the designated area of technology expertise;
  • Good experience within Microsoft Office 365 and Windows 10.


All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

HRS Bulgaria has License № 2361 valid from 15.09.2017.

От „Ейч Ар Ес България“ ЕООД събираме следните данни за Вас, като: имена, адрес, телефон, пол, години, професионален опит, образованиe, квалификации и друга доброволно предоставена от Вас информация в автобиографията Ви, въз основа на предоставеното съгласие, с цел подбор и оценка на кандидатурата Ви за позицията, за която кандидатствате.
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