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13.03.2020
★★★★★ Infrastructure Support Specialist, ЕЙЧ АР ЕС БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Infrastructure Support Specialist

BIC is a family-owned company listed on the Paris Stock Exchange and a world leader in stationery, lighters and shavers.
For more than 75 years, BIC has honored the tradition of providing high-quality, simple, inventive and reliable choices for everyone, everywhere, every time.

Company Description

BIC® products are known and appreciated all over the world for their quality, affordability and ease of use. The ballpoint pen, the pocket lighter and the one-piece shaver are all part of the daily lives of millions of consumers around the globe. These products make BIC® one of the best-known international brands, present in 3.2 million retail outlets, in more than 160 countries.

BIC® is also a special place to work, with a unique atmosphere of mutual respect and professional ambition. It is characterized by ethics, responsibility, teamwork, simplicity and ingenuity. We conduct our daily business with honesty, trustworthiness and respect.

BIC® is committed to its team members and to the promise of helping them unlock their full potential.

We are opening our first Shared Service Center Worldwide at Sofia and we are looking for:

Infrastructure Support Specialist

Main responsibilities:

  • Apply and ensure locally compliance with all Corporate IT standards, policies, and processes;
  • Provide technical support or training for systems and networks;
  • Install and configure software, operating systems, applications and hardware (printers, network cards etc.) and any other IT infrastructure components used at the GBS location;
  • Monitor system and network performance;
  • Perform troubleshooting, repairs and data restoration: Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults;
  • Taking active part in incident resolution flow through a series of actions;
  • Working with global support teams to resolve both IT infrastructure and Application related issues;
  • Replacing parts as required and maintaining user accounts within the locally supported Applications;
  • Maintaining location specific IT documentations; keeping licenses and inventory up to date;
  • Providing IT infrastructure support for and taking part in the roll-out of new Applications;
  • Performance maintenance activities (e.g. backups);
  • Maintain upgrade schedules;
  • Collaborate with other professionals to maintain standards and functionality;
  • Maintaining the location specific part of the Active Directory;
  • Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies;
  • Support the provision of Corporate IT services at the company by executing the local part of the service process;
  • Implement and deliver additional local IT services to meet local company requirements not covered by Corporate IT services.

In return of your efforts the company offers:

  • The opportunity to be part of the establishment of new processes and procedures;
  • Active participation in the transition process from France;
  • Excellent social package;
  • New and modern office place;
  • Clear career path and opportunities for growth.

Required Skills:

  • Minimum 5 years’ work experience on the field of IT Infrastructure;
  • IT Technician qualification is a must;
  • Detailed understanding of Microsoft Office 365 and Windows environment as well as the; Applications in scope of the incumbent responsibilities is a minimum;
  • Additional IT Infrastructure & Application disciplines are preferred (i.e. Networking; Database management, etc.);
  • Fluency in English;
  • Experience in basic Vendor management processes is preferred;
  • Strong expertise on local and wide area network including WIFI connectivity.


All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

HRS Bulgaria has License № 2361 valid from 15.09.2017.

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