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★★★★★ Network Security Engineer, Tier 2, GTT Bulgaria JSCo.  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Network Security Engineer, Tier 2

Team description & Purpose of Role:

The Enterprise Operations Center team manages and maintains GTT’s pan-European network on 24/7 schedule. The team are highly skilled ICT engineers who are responsible of deliver a world-class customer experience.

Job Responsibilities:

  • Tier 2 support for customer incidents and long-term problems focused on security platforms
  • Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
  • Working with the vendors TACs in regards to platform issues
  • Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
  • Working on broad range of security Vendors and products: CheckPoint, Cisco ASA, Palo Alto
  • Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
  • Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
  • Configuration of network elements and migration of services
  • Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.

Experience Required:

  • Minimum 1 year experience within Operations environment of a Service Provider or System Integrator
  • General knowledge of telecom industry and standards
  • Excellent fault diagnostics and trouble-shooting abilities
  • Good to have basic knowledge of SD-WAN, WAN optimizations, NFV, security, hosting


  • Good knowledge of network technologies, TCP/IP, NAT, routing, IPSEC etc.
  • Strong skills in ASA, CheckPoint installations, configurations and operations
  • General knowledge or telecom industry, operational processes and standards.
  • Working knowledge of Firewall products like CheckPoint and Cisco ASA

Person Specification:

  • Professional, structured and proactive approach.
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organized approach to work
  • Fast learner and interest in cutting edge enterprise technologies
  • Able to work in a team with little supervision and using own initiative
  • Highly service oriented with strong customer-facing skills
  • Able to resolve problems quickly and effectively
  • Strong team spirit
  • Outside of the box thinking

Work Schedule:

Two options: Extended Business Hours shifts – Monday to Friday, 8-hour shifts distributed between 8am and 8pm
24/7 Shifts – Two day shifts (8am – 8pm), Two night shifts (8pm – 8am), followed by four days off

Запознат съм с Политика за защита на лични данни на GTT Bulgaria JSCo.

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