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06.03.2020
★★★★★ Vendor Coordinator, GTT Bulgaria JSCo.  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Vendor Coordinator

Role Summary:

The Vendor Coordinator role sits within the Service Delivery Central team, this team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Key interface points are the vendors, the SDCs, Provisioning engineers and Project Management teams. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Internal Departments they will interact with:

Key interface points are the Customer site Contacts, the Service Delivery Coordinators, Field teams, Provisioning engineers and Project Management teams.


Main Responsibilities:

  • Supply regular updates to the Service Delivery teams, keeping them aware of progress on their orders and assisting them with any issues that may arise during the Vendor delivery lifecycle.
  • Matrix manages internal teams to ensure an accurate understanding of delivery progress is available and being communicated to customers.
  • Ordering and tracking of specific delivery requirements including Local Tails, network, and ancillary equipment.
  • Direct planning of Vendor site installations with Customer site contacts.
  • Produce Vendor documentation to support formal hand over process.
  • Working towards key delivery business metrics (KPIs) and targets.
  • Produce, maintain and present the Key Performance Indicators by way of weekly reporting within the team.
  • Proactively develop and improve validation checks per service and in general the Vendor delivery process supporting systems automation and process improvement.
  • Develop local processes and contribute to the development of company-wide processes. Critically review processes to provide continuous improvement.

Ideal Candidate Profile:

Communication Management:

  • Excellent communication and presentation skills with very good written and oral skills in English.
  • Ability to present ideas and facts in a convincing way, gaining commitment and support

People Management

  • Ability to matrix manage others to achieve maximum results
  • Personal focus on continuous improvement and innovation.

Soft skills

  • Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the ‘big picture’.
  • Strong flexibility & ability to perform effectively within changing environments
  • Personal focus on continuous improvement and innovation.
  • Ability to adapt to local conditions in a multi-cultural environment

Essential Criteria:

  • Some experience in Service Delivery or Project Management.
  • Hands-on Delivery experience
  • Ability to clearly document dependencies and priorities
  • Ability to effectively prioritize & matrix manage third party resources (internal & contracted)

Desirable Criteria:

  • Some experience in Telecommunications with a solid knowledge of the European markets
  • Technical qualification in an IT or Engineering discipline an advantage.
  • Knowledge of IP/Packet and Transmission (SDH, WDM) technologies.
  • Proven knowledge of the process and automation design in an operations environment.

Запознат съм с Политика за защита на лични данни на GTT Bulgaria JSCo.


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