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13.02.2020, Ref.#: SSEE
★★★★★ Software Support Engineer with English, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Do you have 1 year of experience in customer support? You are looking for a place where all the people are friendly and super cool? You are excited to grab the opportunity to do develop further your technical skills? You are looking for the right place where you can continue your career in IT while growing and learning new technologies? If this aligns with your career plan, sounds like “your kind of company”, and you feel passionate about supporting software products join us and expand your talent. In return, you’ll have continuous training opportunities for a long-term career - not simply a job.

Roles and responsibilities

  • Provide software support to customers and our business partners using a ticketing tracking system, e-mail and outbound calls
  • Collaborate closely with team members from different support levels, Research and Development team and product management to resolve customer issues, advocate product enhancements, bug fixes
  • Keep the communication with the client from the case opening to the case closure, regular updates and building a strong relationship with the business
  • Lead and/or participate in remote sessions with the customers, working directly in their environment to find the best solution to their current issue
  • Following best practices in the escalation process for complex software issues that require involving senior engineers
  • Provide feedback on important features, product gaps, and supportability matter to deliver exceptional services
  • Identify and document all customer issues
  • Participate in cross-functional initiatives with different regions

Experience and expertise

  • Up to 1 year of experience in customer support
  • Logical thinking and having a common sense in a daily business routine
  • Strong Team Player who is also self-driven and needs no close supervision from his manager
  • Analytical skills combined with excellent customer focus and soft skills is a must
  • Strong troubleshooting skills
  • Prioritization skills and attention to details
  • A highly motivated person with a positive attitude, being an influencer and a self-learner who wants to constantly develop new and current skills, and embraces changes
  • Basic understanding of networking concept and data traffic; networks protocols; routers and switches
  • Basic understanding of Windows Server (2008, 2012 & 2016) and/or Linux/Unix
  • Basic programming skill and ability to read the code and understand what it does
  • Basic knowledge of database products and technologies

In return, we offer you:

  • Food vouchers
  • No overnight shifts
  • Corporate training and certifications
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for marriage and childbirth
  • Refer a friend bonus
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office/coffee and tea
  • Excellent office location

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

If you are interested in this offer, please send your CV in English.
Only shortlisted candidates will be contacted.

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