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13.02.2020, Ref.#: 1057826
★★★★★ Partner Service Delivery Intern, Hewlett-Packard Global Delivery Bulgaria Center EOOD
Месторабота София; Стаж; Пълно работно време; Непълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски
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Partner Service Delivery Intern

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

HPE is opening doors for a highly motivated student with interest to develop in an international and demanding environment. During our internship program in the Partner Delivery organization, the successful candidates will provide administrative and organizational support for key projects, communicate with people worldwide thus gaining practical skills and knowledge in a fast-paced business environment. Partner Service Deliver Intern will manage all operational matters and quality performance related to assigned channel partners.


Job specifics/responsibilities:

  • New Partner Setup
  • Educate partners – self-sufficiency/engagement model
  • Deliver operational trainings (Ops guide, how to interface with HPE, etc.)
  • Communicate Ops guide changes, program changes, etc.
  • Be the main point of contact for all matters pertaining to partner enquiries, acting as first line contact and taking ownership for queries end to end
  • Ensure a close working relationship with assigned accounts
  • Ensure assigned partners make correct financial warranty claims where applicable
  • Ensure all assigned accounts are meeting operational targets within Accreditation metrics
  • Ensure assigned partners deliver high quality customer satisfaction in service delivery to customers
  • Take ownership of partner issues and work to satisfactory resolution
  • Support and motivate channel Partners to achieve end results
  • Help to drive operational improvements for assigned accounts
  • Act as escalation point for all partner escalations
  • Work under own initiative and take ownership of issues, ensuring best in class support to partners and customers
  • Develop a very close working relationship with (country/region) channel team, attending all reviews when required

Requirements:

  • Current university students
  • General administrative, reporting or project support related experience is preferable
  • Fluent in written and verbal English
  • Fluency in other European languages is an advantage
  • Record of working in a diverse and multicultural environment
  • Focus on details– ability to check the accuracy of large amounts of data
  • Ability to work with multiple priorities – multi-tasking
  • Strong analytical and summarizing skills
  • Very good communication and presentation skills
  • Self-motivated
  • Team player

  • We offer a challenging role including:

    • Continuous technical training and certification opportunities
    • Great opportunity for professional development in the IT field
    • Flexible working time
    • Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
    • Competitive remuneration package
    • Medical insurance
    • 4 days additional paid leave (total: 24 days)
    • Food vouchers
    • Opportunity to use free HPE parking
    • Life insurance
    • Wellness program
    • HPE badge program including various discounts for products and services
    • Work-life balance program including free legal, financial and psychological consultations

Why HPE?

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

Thank you or taking the time to review our job. If you think it is a match to your experience and interests please apply today - we are eager to learn more about you!

If you know a friend who may be a fit for the job, please refer him / her.

Submit your application in English. Only short-listed candidates will be contacted.

HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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