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★★★★★ Network Engineer (standard or night shifts), GTT /Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Network Engineer (standard or night shifts)

The Enterprise Operations Center team is responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for technical validation and analysis, communication with customers and third parties, both vendors and suppliers. The team are highly skilled ICT engineers who are responsible of deliver a world-class customer experience

Main Responsibilities:

  • Tier 2 IP support for customer incidents and long-term problems
  • Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
  • Provides concise and relevant action plans for teams to resolve network and customer issues efficiently.
  • Working on broad range of IP services and products: L2 and L3 VPN, WAN optimization, SDWAN, etc
  • Uses detailed understanding of operational capabilities to support operations acceptance of new infrastructure and non-standard bids.
  • Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
  • Configuration of network elements and migration of services
  • Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.

Essential Criteria:

  • Minimum 2 years experience within Operations environment of a Service Provider or System Integrator
  • Minimum two years of work in a technical IP support position.
  • General knowledge of telecom industry and standards
  • Excellent fault diagnostics and trouble-shooting abilities
  • Good to have basic knowledge of SD-WAN, WAN optimizations, NFV, security, hosting


  • Good and demonstrable experience of IP, MPLS and routing knowledge (BGP, OSPF) in an ISP and enterprise environment
  • Good Cisco hardware and IOS knowledge, Juniper/JUNOS experience is a benefit
  • General knowledge or telecom industry, operational processes and standards.
  • Qualification: CCNP /JNCIS or equivalent knowledge

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