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03.02.2020
★★★★★ Junior Voice Engineer, GTT /Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Junior Voice Engineer

Team Description & Purpose of Role:

GTT offers you an exciting opportunity to start your career in Telecommunications as a Junior Voice Engineer.

You will be part of our Network Management Centre (NMC) that manages and maintains GTT’s pan-European network 24x7.

You will have the chance to work alongside experienced telecommunications professionals who will be your mentors.

Become a part of a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.

Job Responsibilities:

  • Use network tools to monitor core network and customer services
  • Proactively initiate incident management process
  • Perform diagnostics on all Voice network and customer faults
  • Generate action plans to troubleshoot all Voice network and customer faults
  • Track the incident management of proactive and reactive issues through the Trouble Ticket system
  • Management and Technical escalation of Trouble Tickets in line with process
  • Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
  • Liaise with customer representatives to progress fault resolution
  • Work according to schedule on a 24x7 shift rota (2 Days / 2 Nights / 4 Days Off)
  • Report security incidents to the appropriate operations functions on detection
  • Comply to GTT Security Management controls, security policies and report security incidents to line manager

Essential Criteria:

  • General knowledge of telecom industry and standards
  • Educational background in the field of Telecommunications
  • Good English language skills (written and spoken) are essential
  • General understanding of voice signaling protocols and call flows
  • Basic IP knowledge (CCNA level)

Desirable Criteria:

  • Good knowledge of SIP, SS7 and H.323 (up to single message level)
  • Basic Transmission layer understanding (SDH – E1, VC4, VC12, STM1)
  • Basic Linux/Unix skills (at least user level)
  • Industry certifications (CCNA-RS, CCNA-Voice) are an advantage

Person Specification:

  • Professional, structured and proactive approach
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively

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