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13.02.2020
★★★★★ IT Team Leader with Linux - Cloud Support Project, TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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IT Team Leader with Linux - Cloud Support Project

At TTEC (formerly TeleTech), we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 50,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.


We offer:

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment


In regards with our partnership with Cloudian - a global leading Cloud Storage platform provider, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions, we are looking for an IT Team Leader.

Responsibilities:

  • Work with the supervisor and peers for high quality of technical support and customer satisfaction in supported regions.
  • Lead technical support team. Manage workload, staffing, shift schedule, case assignment, employee training/mentoring, etc.
  • Assist team members and work with customers directly with strong technical hands-on skills for Cloudian products.
  • Work with L2/L3 group for appropriate escalation and collaborations.
  • Potential shift work - regular shift and late shift to cover wider business hours.
  • Occasional off-hours and weekend work.
  • Occasional travel to customer sites and Cloudian offices.

Required Knowledge, Skills, and Experience:

  • 5+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.
  • 1+ years of successful technical support leadership or management experience in global organization.
  • High degree of analytical and problem solving skills.
  • Customer oriented attitude, strong customer facing skills.
  • Proficiency with Linux and networking, and in scripting.
  • BS/BA degree or better
  • Venture minded, excellent team player.
  • Ability to work with minimum supervision.
  • English (must) - professional level oral/written communication.
  • Other preferred languages - German, Dutch or French would be considered as an advantage

Desired Knowledge, Skills, and Experience:


  • Java development skills, DevOps experiences
  • Distributed systems, NoSQL DB, storage systems knowledge
  • Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
  • Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc) 

If you consider we can make a good team together please send your CV in English stating the position you are applying for.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

Запознат съм с Политика за защита на лични данни на TTEC Eastern Europe EAD


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