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18.02.2020
★★★★★ Security Compliance Integration Engineer, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Security Compliance Integration Engineer

About DXC:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

Role Description

The Security Compliance Integration Engineer is responsible for delivering operational services to outsourcing accounts on time, on target and with a certain level of quality. The Security Compliance Integration Engineer focuses on implementing server security compliance solutions according to customer requirements, operation continuity, incident and change management of the supported servers. The main goal is to minimize the amount of unplanned compliancy reporting downtime in the customer's production environment and to achieve a high level of customer satisfaction and predefined Service Level Agreements. He/she works in close relationship with other teams and is under direct supervision by the team Management. The Project Management part of the job incorporates deep technical solution support and guidance to customers, demonstrated ownership and follow-through on problems, resource and time management skills.

Primary Responsibilities:

Responsible for Technical Content of the Incident Management Services

  • Build strong working relationship with Team Technology Leads, Account Support Team representatives and Capability support / technology teams
  • Good awareness of the customers’ business and overall knowledge of the customer’s environment and support processes
  • Complying with the ITIL standards by observing the Change/Incident Management lifecycle processes.
  • Support and assist the Team Technology Lead for documentation libraries in the area of expertise.
  • Provide technical consultation to the Team Technology Lead / Account Support Team representative and Capability support and technology teams
  • Complete and keep up to date with all Mandatory trainings. (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct and others applicable)
  • Train lower levels of support into the area of expertise
  • Ensure all cases are acted upon conscientiously in the framework expected according to the SLA as per agreed DXC global and customer specific processes.
  • Provide clear and unambiguous communication within Incident Management case tools with frequent and timely updates according to the SLA as per agreed global and customer specific processes.
  • Chase any outstanding teams for case updates as appropriate, whether internal or external, ensuring that cases are resolved in a timely manner and do not breach SLA, else when required escalate to Team Technology Lead / Account Support Team representative

Key Skills and Experience required:

  • Deep-level troubleshooting in conjunction with vendor and third-party support within the applicable technology platform that you will be responsible for.
  • Logging of problem requests when problems are identified within the applicable technology platform that you are responsible for in a customer’s environment.
  • Implement routine or emergency changes within the applicable technology platform that you are responsible for.
  • Implementation of normal changes when needed.
  • Cover all other technical responsibilities related to the platform/technology that you are responsible for.
  • Implement project plans related to the platform/technology that you are responsible for.
  • Work on new customer deals – design of security compliance service, based on customer environment; implementation and onboarding of customer servers and continued support.
  • Bachelor Degree/Diploma in Computer Science, Computer Engineering, Management Information Systems, Telecommunications or equivalent IT professional experience.
  • Preferably 2+ years’ experience within IT Operations, IT Security, System Administration, Operations Monitoring or End User support.
  • Security or other IT certifications (ex. CompTIA Sec+, CISSP, CCNA, CCNA Security, MCSA, LPI, etc.) are considered an advantage.

If you feel comfortable with the above mentioned requirements and want to work for one of the world's premier IT Organizations, please apply with your CV in English. Only shortlisted candidates will be contacted.

In Return, We Offer

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