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★★★★★ Disconnect Coordinator (Monday till Friday 1:30PM-10PM, 3:30PM-12AM), GTT /Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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GTT connects people across organizations, around the world and to every application in the cloud. Our clients benefit from an outstanding service experience built on our core values of simplicity, speed and agility. GTT owns and operates a global Tier 1 internet network and provides a comprehensive suite of cloud networking services.

Disconnect Coordinator (Monday till Friday 1:30PM-10PM, 3:30PM-12AM)

Team description & Purpose of Role::

The Service Delivery Central team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and followup of delivery progress. Key interface points are the Customers, the RCSCs, Field teams, Provisioning engineers and Project Management teams. Efficient and timely coordination of activities across all teams is vital to ensure IRT’s customers receive the highest quality of service delivery.

Job Responsibilities:

The Role:

The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. The role will require matrix managing third party resources (internal & contracted).

Main Duties:

  • Responsible for all deliveries assigned to him/her
  • Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
  • Communicate regularly with the customers, providing them with clear and regular updates during the whole the delivery life-cycle
  • Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
  • Provide support and advice to other members of the Delivery Team

Experience Required:

  • Experience in Telecommunications would be a great advantage
  • Experience in customer support or back-office positions is required
  • Strong communication and interpersonal skills
  • Highly responsible, taking ownership of tasks and projects following through on obligations and deliverables
  • Process-driven, with strong administration skills
  • Ability to multi-task, prioritize and handle high-pressure situations

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