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★★★★★ Security Services Escalation Manager, DXC Technology / Enterprise Services Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Езици: Английски
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Security Services Escalation Manager

About DXC Technology:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally

Role Description:

Security Services Escalation Manager is responsible for the raising/handling of escalation alerts related to any of the Security services delivered by the Managed Security Services teams until resolution and closure. He/She is also responsible for the documentation, governance and drive forward of the “Go to Green plans”. The Security Services Escalation Manager should provide regular status updates and reports to the DXC Security Leadership.

Primary Responsibilities:

  • Raise escalation alerts
  • Document and lead Go to Green plan agreed (through weekly escalation report)
  • Regular follow up of the Go to Green plans with the identified stakeholders
  • Actively manages escalation resolution until closure
  • Raise closure alert when escalation has to be closed.
  • Maintain escalation data repository
  • Produce weekly/monthly report for the DXC Leadership
  • Manage escalation assessment calls and meetings
  • Lead regional and global escalation meetings with identified Go to Green stakeholders

Key Skills and experience required:

  • Advanced MS Excel knowledge and experience (including basic macros development, pivot tables and automated charts),
  • Excellent knowledge of MS Word, PowerPoint, SharePoint and MS Project
  • Knowledge of Information Security software tools and technology
  • Good understanding of the Information Security policies and standards
  • Excellent verbal and written communication skills

In Return, We Offer

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