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Вход и регистрация Фирми | Потребители
02.12.2019
★★★★★ ERP Support Specialist, ТЕК ЕКСПЪРТС ЕООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Are you a natural problem solver? Do you have an interest in different technologies and IT? Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of software support engineers.

As a technical support engineer your role will be to provide different kind of technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What we’re looking for:

Dynamic, passionate and energetic people who want to make a positive difference with the people they work with and customers they support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Responsibilities

  • Provide technical suppport and analyze customer requests and clarify the customers’ needs (also technical diagnostic)
  • Advise customers for specific settings in the ERP system (business management software)
  • Assist customers for the system configurations and integrations with Share point, MS Outlook, Active directory, etc.
  • Resolve customers’ ERP issues

Competences

  • Fluency in English - both written and spoken
  • University degree in a technical field will be considered as a plus
  • Basic technical knowledge is required - OS, Active Directory, DNS etc.
  • Knowledge of Windows application usage (Office – Outlook,Sharepoint, Exchange)
  • Logical thinking, problem solving and troubleshooting skills
  • Prior customer service or support experience required
  • Passion for technology and learning

In return, we offer you:

  • Food vouchers
  • No overnight shifts
  • Medical insurance-one of the best in the market
  • Free massages in the office- every Friday
  • Multisport card discount
  • Social bonus for Marriage and Child birth
  • Refer a friend / RAF bonus
  • Corporate trainings and development programs
  • Team buildings and events
  • Additional corporate discounts in restaurants close to the office
  • Free drinks in the office / coffee and tea
  • Fruit days
  • Excellent office location

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business.

What we offer you

Continuous personal and professional

Learning A career, not a job

World-wide family

Opportunity to realize your full potential

Fast-track career

Unleash your potential

Be part of something great

If you are interested in this offer, please send your CV in English.
Only shortlisted candidates will be contacted

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