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05.12.2019
★★★★★ Cloud Support Engineer with Linux, TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Cloud Support Engineer with Linux

At TTEC (formerly TeleTech), we are proud of our team of young and talented multilingual speakers. Our employees join a global team of 50,000 who speak 49 languages in 80 countries. We provide learning and development opportunities that give them, a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.


We offer:

• Extensive training programs;
• Environment that stimulates achievement and excellent customer service;
• Competitive remuneration package;
• Access top notch business best practices;
• Work in a challenging and pleasant business environment


In regards with our partnership with Cloudian - a global leading Cloud Storage platform provider, focused on delivering enterprise grade public, private, and hybrid cloud storage solutions, we are looking for Cloud Support Engineer with Linux

  • Troubleshooting, answering questions, technical discussion with pre-sales and post-sales customers via phone/web/email.
  • Work with L2 Support Engineer for complicated issues to be escalated
  • Become a wide range of product guide of the Cloudian HyperStore storage system that is a high-performance, distributed storage system deployed on Linux.
  • Phone answering support in future for L1 issues
  • Potential shift work - early shift, late shift to cover wider business hours.
  • Scheduled on-call duty for after hour and weekend/holiday.
  • Occasional travel to customer sites and Cloudian offices

Required Knowledge, Skills, and Experience:


  • 3+ years of technical support experience with demonstrable skills in troubleshooting technical issues with a complex software system. We need more than just information passing between the customer and the Engineering team.
  • Customer oriented attitude, strong customer facing skills.
  • Proficiency with Linux and networking.
  • Proficiency in scripting (bash, perl, python, or ruby).
  • BS/BA degree or equivalent.
  • Adoptable team player in versatile environment.
  • English - professional level oral/written communication.

Desired Knowledge, Skills, and Experience:

  • Java development skills, DevOps experiences
  • Distributed systems, NoSQL DB, storage systems knowledge
  • Experience on cloud environments (AWS, GCE, Azure) or platforms (OpenStack, CloudStack, etc.)
  • Experience on Object Storage (OpenStack Swift, Ceph, Scality, Cleversafe, etc)
 



If you consider we can make a good team together please send your CV in English stating the position you are applying for.

All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
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