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13.11.2019, Ref.#: 8360
★★★★★ Customer Experience Specialist (situated in Sofia), Българска Телекомуникационна Компания
Месторабота София; Постоянна работа; Пълно работно време
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Customer Experience Specialist (situated in Sofia)

Ref. No: 8360

VIVACOM is a leader in providing high-tech services of a new generation - mobile and fixed voice services; high speed broadband internet access through fiber optic, copper and satellite infrastructure; data transmission services via the mobile and fixed networks; and individual telecommunication solutions tailor-made for the client.

We are looking for a motivated and inspiring natural leader to join our Customer Experience department on the position Customer Experience Specialist.


  • To create and to coordinate execution of the yearly/Q customer experience road map and activities focusing on deadlines and high quality delivered results
  • To participate in regular meetings aiming synergy between customer experience and marketing activities. To make sure that VOC is presented in the best way
  • To lead/take part in strategic projects focusing on better customer experience in the field of sales, after-sales support, customer service, digital experience, self-care services, etc
  • To lead/take part in projects targeting the creation of exceptional customer experience culture across the company
  • Take responsibility to re-design/design of strategic processes with direct customer impact aiming to provide:
    • seamless customer experience across all touchpoints
    • provide same information across all touchpoints
  • To track the effectiveness of implemented customer experience activities through regular deep-dives and ad-hocs analyses. Take immediate action in case of under-delivery of respective activities.


  • Master or bachelor degree in Marketing, Sociology, Business administration, Economics or similar
  • Excellent level of English – written and verbal
  • Experience in the following areas:
    • Customer experience, in Telco industry or others, will be considered as an advantage;
    • Usability tests
    • Project leading
    • Product design
  • Excellent communication skills
  • Excellent presentations skills


  • Working in a friendly and supportive team and professional environment
  • Career development in the largest Bulgarian telecommunications company
  • Work, develop and grow in a very dynamic international environment
  • Opportunity to work on complex and challenging cases
    with cutting edge technologies
  • Professional trainings for specific knowledge and skills
  • An additional and competitive bonus package
  • Employee’s additional benefits

Are you up for a challenge?
Are you ready to join us and take your career to the next level?

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Българска Телекомуникационна Компания  Известие за нови обяви
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