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15.11.2019, Ref.#: TSS
★★★★★ Technical Support Specialist Level 2, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Заплата от 1600 до 3000 BGN (Бруто); Езици: Английски
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60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world class customer service.

Technical Support Specialist Level 2

In this role you will:

  • Work with our customers to resolve complex technical issues and maintain high customer satisfaction;
  • Provide technical support via telephone, email or chat with SLA (service-level-agreement) while ensuring that customer satisfaction goal is achieved;
  • Take ownership of technical issues and work with our Tier 3 team to resolve more advanced issues when necessary;
  • Document actions in tickets to effectively communicate information internally and to customers;

Key Requirements:

  • Fluency in English - verbal and written;
  • Customer orientation;
  • Ability to work in 24x7 shifts;
  • HTML / CSS knowledge;
  • JavaScript / SQL knowledge;
  • Application support hands-on experience;
  • Knowledge of and experience with any other coding language is an advantage;
  • Experience in customer service via chat or telephone;
  • Familiarity with APIs is an advantage;
  • Experience in a similar role in a SaaS or web company is an advantage.

Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Comfy office building and work space;
  • Multinational environment;
  • The best colleagues you could wish for!

Take you chance and apply to a place that You will feel valuable and your opinion will matter!

We will expect your CV in English.
All applications will be treated in the strictest of confidence.
Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Personal data will be used for recruitment purposes only.
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