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12.11.2019, Ref.#: TSSL1
★★★★★ Technical Support Specialist Level I, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Заплата от 1400 до 2000 BGN (Бруто)
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60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world-class customer service.

Technical Support Specialist Level I

In this role you will:

  • Ensure world-class technical support to international clients via messaging and telephone;
  • Be responsible for diagnosing and resolving customer inquiries;
  • Assist customers in product implementation;
  • Escalate unresolved issues to higher level support agents.

Key Requirements:

  • Experience as a Level 1 Technical Support agent, preferably in application support;
  • Flexibility to work in 24X7 shifts (including weekends);
  • Proficiency in English - both written and spoken;
  • Proven customer-facing communication skills;
  • Technical troubleshooting ability;
  • Familiarity with website building and languages: HTML, CSS;
  • Experience in supporting web-hosted services.
  • Familiarity with writing and reading SQL queries is an advantage;
  • Familiarity with JavaScript is an advantage;

Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Comfy office building and workspace;
  • Multinational environment;
  • The best colleagues you could wish for!

Take you chance and apply to a place that You will feel valuable and your opinion will matter!

We will expect your CV in English.
Only short-listed candidates will be contacted.

By submitting your CV you agree to provide us with your personal data for the purposes of the recruitment process of 60K.

Personal data will be used for recruitment purposes only.
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