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★★★★★ SQL Support Analyst, Си Екс Джи ООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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SQL Support Analyst

Now, as we are expanding our team, we are looking for motivated and enthusiastic team players. Currently searching for SQL Support Analyst.
The key focus of this role is to bring technical expertise in the areas of SQL analysis, troubleshooting, querying and ad-hoc reporting as to the Application Support Team. An essential part of the role is providing accurate, on-demand data, as well as troubleshooting and investigating existing code in Stored Procedures, suggesting solutions and liaising with the Development Teams.



If you have:

Education required:

  • Advanced/Higher Diploma/Graduate Diploma or Bachelor’s Degree in Computer Studies/ Information Technology (or equivalent) or equivalent proven professional experience.

Experience required:

  • 2-3 years commercial experience with SQL (complex queries), PL/SQL and Oracle.
  • Good knowledge and working experience with views, stored procedures, indexes, and triggers.
  • Working experience with English.
  • Advanced knowledge of MS Excel and Data Analysis tools.

You might fit the position.

But if you also have:

  • Exposure to other DB technologies and engines, e.g. MS SQL Server, PostgreSQL or MySQL.
  • Experience in MS SQL Server Reporting Services.
  • Working experience with regular expressions.
  • Previous experience as an SQL Analyst would be considered as a plus.
  • ITIL foundations would be considered as a plus.



And you are:

  • Organized – Able to keep track of an environment with many different workflows across heterogeneous systems.
  • Detail-oriented – Able to identify relevant information out of a broad area of available documentation and logging.
  • Knowledgeable – Familiar with a broad set of IT concepts.
  • Calm – Able to maintain control in a high-pressure environment.
  • Responsible – Able to take ownership and be responsible for the provided work.
  • Self-managed – Able to work with minimal supervision.

Working Conditions
Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. Minimal travel outside of the country of the home office may be required (to other corporate offices). Must hold valid passport and be able to acquire a visa for the UK, US, or Malaysia if required.

Then we’re pretty sure you’re the perfect fit for us.

Some of the responsibilities you will have:

  • Have strong focus on user requirements analysis for ad hoc reports, queries, and data extraction.
  • Develop queries and or code for data extraction and data manipulation, in accordance with the existing business processes.
  • Maintain client confidence and protect operations by keeping information confidential and secure.
  • Work on problem solving requests created through the internal issue tracking system.
  • Be able to analyze and resolve logged issues in a professional and timely manner, creating and/or maintaining relevant documentation as and when required.
  • Ensures customer satisfaction by meeting established SLAs/OLAs and by prioritizing and tracking customer issues through to resolution.
  • Be able to troubleshoot and investigate Stored Procedures, used in the company’s applications.
  • Act as point of contact for management.
  • Act as second line of support for business users performing problem investigations for client facing support teams, mainly through ad-hoc queries or data fixes.
  • Be able to act with speed and accuracy when it comes to resolving critical business issues.
  • Identifies potential business critical issues, ensuring timely notification to the manager.
  • Ability to identify patterns, make conclusions and provide suggestions on that basis.
  • Facilitate the documentation of all existing and future support processes, standards, and library material for reference by own and other departments.
  • Maintain a calm and positive attitude.
  • Be curious and have the desire to learn new things, but also share knowledge with the team at the same time.


Why you should apply:

  • Opportunity to practice and further improve your foreign language skills;
  • Competitive salary;
  • Stimulating bonuses;
  • Real career opportunity;
  • Professional training in an international atmosphere;
  • Young and enthusiastic team.

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