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20.09.2019, Ref.#: RG
★★★★★ Proactive Support Engineer, AMDOCS BULGARIA EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Proactive Support Engineer

Proactive Software Support Engineer

Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence
In this role you will be supporting our Revenue Assurance and Fraud Management and Detection solutions for Telecom, Media and Entertainment service providers. This position involves daily application management, ongoing operational activities, monitoring and troubleshooting of the already implemented system. This is a challenging support role in a complex and intensive telecom environment.


What will your job look like?
• You will initiate, configure and apply proactive monitoring tools and methodologies, anticipate critical situations and fix proactively
• You will review performance and service quality reports and offer service improvements
• You will respond to alerts issued by the system, following up, interacting with affected departments
• You will analyze production issues from business and application/code perspective and outline corrective actions. Perform Root Cause Analysis of critical issues.
• You will create and distribute reports
• You will constantly improve the system performance
• You will alert on any deviation from normal behavior of the system
• You will act as first point of contact to the customer, dealing with their requirements and inquiries in a timely manner

All you need is...

• Bachelor’s degree in related technical discipline (Computer science or Telecommunications are preferred)
• Very good command of SQL
• Knowledge in at least one relevant software programing language as JavaScript/.Net/ Shell/PowerShell
• Good communication skills, fluency in English both written and verbal
• Excellent Interpersonal skills and service orientation, strong analytical skills
• Availability to travel and support projects abroad for up to 10% of the time
Advantages:
• Experience with Unix, Linux and Windows operating systems
• Oracle
• ETL tools - SSIS, Informatica
• Experience in Fraud prevention related field and basic knowledge on telecommunications
• Customer service/Tech support experience

Why you will love this job:
• You will gain valuable experience and wide knowledge of software systems
• You will have the opportunity to be exposed to advanced market technologies
• We offer an excellent opportunity for somebody seeking to expand their technical knowledge both in depth and breadth with a range of technology components.
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