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★★★★★ Customer Support Representatives via Phone, ГоуДеди България ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Английски
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Customer Support Representatives via Phone

Looking to start your IT career? 

GoDaddy's mission is to radically shift the global economy toward life-fulfilling independent ventures — helping our customers achieve their dreams by giving them the tools, insights and the people to transform their ideas and personal initiative into success. With more than 14 million customers worldwide and more than 62 million domain names under management, GoDaddy gives small business owners the tools to name their idea, build a beautiful online presence, attract customers and manage their business.

Our support team is separated into 4 levels, from entry level support to custom complex cloud-hosting solutions. 

We don’t require you to have hosting experience (though hosting experience is beneficial), but familiarity with internet technology is important; linux knowledge would be desirable as would knowledge on how domains and DNS zones work, well known CMS (Wordpress, Joomla, Magento), etc. If not already known, you will be expected to pick up fundamental concepts quickly so that you can assist customers. We will train you but we expect effort, commitment and integrity from all of our staff. We are entirely a meritocracy, so we offer excellent progression opportunities if you show yourself capable.

The following criteria are a must:
  • Fluent English written and spoken
  • Know what web hosting is (beneficial)
  • Understanding of how sites work (beneficial)
  • Be able to work in an awesome team
  • Positive thinking
  • Ready to learn new things in the IT field
  • Willing to take it to the next level
  • Love what you do
  • Sales experience is a plus but not mandatory

Primary responsibilities:
  • Attend to customer queries regarding our hosting products and client accounts via phone.
  • Research, diagnose, troubleshoot, and identify solutions to resolve client issues.
  • Stay current with the system status and report any spotted patterns of irregular activity.
  • Consult clients on alternative products based on discussed needs.
  • Provide regular updates regarding the customers’ issues
  • Escalate cases properly and in a timely manner to next tier support

We Offer:

  • Full time training where we will take you through everything you need to know in order to become successful. 
  • Flexible, 8 hour shifts 24/7.
  • Competitive Salaries
  • Incentive Program
  • Career Progression
  • Fun Nights
  • Taxi Vouchers
  • Gym Membership (Multisport Cards)
  • Amazing Office Atmosphere
  • Vending Machine (full of protein bars!)
  • Healthy Snacks

If you want ot become a member of our amazing team send us your CV in English!

All approved candidates will sign a permanent contract with GoDaddy Bulgaria EOOD. 

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