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19.09.2019, Ref.#: FTSR-V
★★★★★ Helpdesk Analyst with French, C3i Europe
Месторабота Варна; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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Helpdesk Analyst with French

THE EXPERIENCE MATTERS

C3i Solutions, an HCL Technologies Company, is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential. To ensure the expansion of the company we opened a new office in Varna.

The HELPDESK ANALYST will help customers (sales force and office-based users) by providing resolution of technical and network problems with hardware and peripherals – laptops, tablets, printers, mobile phones, routers, in a friendly, professional manner over the phone and via email.

The main responsibilities of the role include, but are not limited to:

  • resolving username and password problems
  • diagnose and resolve technical hardware and software issues
  • uninstalling, reinstalling software applications
  • verifying proper hardware and software set up
  • assisting with navigating around application menus
  • troubleshooting email issues

Support will be provided in adherence to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.

Job requirements:

  • Advanced verbal and written skills in French - minimum C1 according to the CEFR*
  • Upper-intermediate verbal and written skills in English - minimum B2 according to the CEFR*
  • Interest and/or experience in IT as an end-user
  • Willingness to learn and obtain new skills and competencies
  • Excellent interpersonal and communications skills
  • Availability to work on shifts
  • Ethics, Team work and Positive attitude
  • High school diploma

What we offer

Competitive salary and performance bonuses

Opportunity for career progression

Young and vibrant team environment

Social benefits package

Professional on-boarding and on-going trainings

Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!

Your personal data is secure with us.

*The Common European Framework of Reference for Languages
** Only candidates selected for interview will be contacted

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