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10.09.2019, Ref.#: 242354BR
★★★★★ Multivendor Front Office Representative with Spanish and Portuguese, IBM Bulgaria Ltd.
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Multivendor Front Office Representative with Spanish and Portuguese

BM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

MVFO Technical Representative for Lenovo Premier Service Support. The single point of contact specialist in the support center is responsible to handle with high priority the client communication via phone or email, entitles the customer for a special service, performs the problem determination, reporting, data analyzing and constant communication with the customer

On this role you will be expected to perform the following tasks:

• Call logging
• Remote problem determination
• Technical expertise
• Parts ordering
• Entitlement

Required Professional and Technical Expertise :

• Excellent spoken and written Spanish, Portuguese and English language skills (B2 - C2)
• High School Diploma/GED or equivalent
• Good typing and general IT skills.
• Independent, Self-motivated, Results orientated, Focused, Confident & Flexible.
• Able to prioritize, organize and work well within a team.

Soft Competencies:

• Excellent communication skills
• Excellent organizational skills
• Good analytical and problem solving skills
• Ability to work within a team
• Focused & Results orientated

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Excellent communication skills
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