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10.09.2019, Ref.#: 210016BR
★★★★★ Multivendor Front Office Representative with English, IBM Bulgaria Ltd.
Месторабота София, бул. "Христофор Колумб" 64 (виж карта); Постоянна работа; Пълно работно време; Подходяща и за студенти
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Multivendor Front Office Representative with English

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

Responsibilities of the role:

The technical representative in the support center is responsible to run the client communication via phone or email, entitles the customer for a special service, delivers the problem determination.

As a technical representative you will be expected to perform the following tasks:


•  Call Entry, machine identification, entitlement
•  Routing/ escalation to manufacturer if needed
•  Other client service requests
•  Non call centre transaction based information requests
•  Identify problem source
•  Usage of test equipment & remote tools
•  Remote Fix/ CRU involvement
•  Onsite/Depot repair involvement
•  Qualification needed:
•  Good Communication and soft skills
•  Ability to coordinate multiple tasks
•  Fluent speaking and writing in English

Required Professional and Technical Expertise


•  Excellent spoken and written English language skills are essential to ensure a positive customer experience (CEFR grade C1 or C2).
•  German, French, Italian, Spanish or any other European language would be a plus
•  High School Diploma/GED or equivalent
•  Good typing and general IT skills.
•  Independent, Self-motivated, Results orientated, Focused, Confident & Flexible.
•  Able to prioritise, organise and work well within a team.


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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