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29.08.2019, Ref.#: 261127BR
★★★★★ Junior Network Engineer, IBM Bulgaria Ltd.
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Junior Network Engineer

IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of multi-vendor technical support services in the world. Our Multi-Vendor Support (MVS) Client Innovation Center (CIC) in Sofia, Bulgaria is building a trans-disciplinary team of Multi-Vendor Storage support specialists tasked with supporting our TSS clients and field engineers in any IBM country worldwide on a 24x7 basis. MVS Storage Remote Technical Support Specialists in this job role will have expertise in various multi-vendor storage technologies.

Your Role and Responsibilities

•   IBM Technical Support Services’ (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Sofia, Bulgaria is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
•   Junior Network Engineer is a Customer Support Engineer role that is a member of a technical team who’s responsible for owning and resolving support requests raised by customers.

Main Responsibilities:

•   Remotely resolve customer raised network related requests
•   Diagnose and tackle problems related to Cisco equipment in enterprise network
•   Collaborating with other team members to deliver high-quality support
•   Work with lab equipment to re-create customer related network issues
•   Focusing on customer expectations and satisfaction
•   Willingness to work in swing/night shifts (US prime shift)


We offer:
•   Work within a team of highly skilled engineers
•   Continuous learning and training opportunities
•   Technical Certifications: opportunities up to CCIE Routing and Switching certification



Required Professional and Technical Expertis:

•   Knowledge / Skill and Expertise:
•   Basic understanding of TCP/IP networking
•   Hands-on experience with Cisco equipment is a plus
•   English language level B2 at a minimum
•   Good interpersonal skills



Preferred Professional and Technical Expertise:
•   You should have the tenacity to read Technical Documents and be able to strike rightful balance in dealing with different Support Teams as a part of the job.
•   Any active Cisco certification is considered a distinct advantage



IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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