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13.08.2019, Ref.#: 77642
★★★★★ Software Support Engineer, AMDOCS BULGARIA EOOD
Месторабота София; Постоянна работа; Пълно работно време
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Software Support Engineer

Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

At present we are on the lookout for a great team player who is going to join our Amdocs team supporting a blue chip customer in Sofia, Bulgaria. We have a very tight team which is responsible for providing best-in-class technical support - as part of the team you will maintain ownership of the investigation and resolution of incidents & work orders, define and implement monitoring tools/reports that will allow the analysis of the system/application trends, making sure SLAs are met.

In one sentence
Responsible for providing best-in-class technical support to our customer base you will maintain ownership of the investigation and resolution of incidents & work orders, define and implement monitoring tools/reports that will allow the analyze of system/application trends.

What will your job look like?

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
• You will investigate, debug and reproduce issues, provide fixes and/or workarounds and verify changes to ensure continued operability of the software solution. Highlights risks and helps in mitigating the risk from technical aspects.
• You will analyze production issues from business and the application perspective and outlines corrective actions. Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues.
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc. Ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization.

All you need is...

·         Basic Unix knowledge is required
·         Bash/Shell scripting skills are an advantage
·         Knowledge in XML, SOAP, MS products
·         Experience in coding
·         Python knowledge is an advantage
·         Ability to effectively multitask and able to deliver against deadlines and under pressure
·         Bachelor or higher University degree in Computer Science, Informatics or Telecommunications
·         Strong team player and fast learning skills
·         Previous experience with ticketing systems
·         Knowledge of best practices in business logic implementation and database design
·         Experience in Telco industry will be considered as great advantage
·         Excellent Customer service orientation
·         Excellent analytical and problem-solving skills
·         Proactive and positive attitude and the ability to perform in a multicultural environment

Why you will love this job:
• You will be able to use your specific insights into variety of projects to overcome technical challenge while continuing to deepen your area of knowledge.
• You will be a key member of a dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field
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