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16.08.2019, Ref.#: TSS
★★★★★ Technical Support Specialist, Sixty K Plc - International Contacts Centres  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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60K's story is a proof that when people work together as a team and put their best efforts nothing is unachievable. That is how our company became the largest independent outsourcer on the Balkans.

Due to our business and operational expansion, we are looking for talented and enthusiastic people to join our team and to become the face of our international clients providing world class customer service.

Technical Support Specialist

Key responsibilities:

  • Create positive customer experience with each contact you handle;
  • Provide technical support via telephone, email or chat;
  • Diagnose and find solutions to routine customer inquiries;
  • Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency;
  • Apply our Client’s suite of products and solutions to achieve customer objectives and align with the revenue growth goals;
  • Escalate and follow up on unresolved issues.

Key requirements:

  • Fluency in English - verbal and written;
  • Customer orientation;
  • Ability to multi-task without compromising quality;
  • HTML / CSS knowledge;
  • Experience in customer service via chat or telephone – an advantage;
  • JavaScript / SQL knowledge - an advantage;
  • Application support hands-on experience – an advantage;
  • 2-4 years of experience in a similar role in a SaaS or web company - Strong Advantage.

Our offer:

  • Highly competitive remuneration package;
  • Initial and ongoing training;
  • Comfy office building and work space;
  • Multinational environment;
  • The best colleagues you could wish for!
Personal data will be used for recruitment purposes only.
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