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05.08.2019
★★★★★ Entertainment Devices Specialists with German, TTEC Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит; Езици: Немски
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Entertainment Devices Specialists with German

Entertainment Devices Specialists with German

TTEC highly values your bilingual skills, so we invite you to join our team.

We are hiring Bilingual German-English speaking Technical Support Representatives for our Logitech team in Sofia. You would have the opportunity to work side by side with people from all around the globe, providing support for customers of worldwide-known manufacturer and supplier of Peripherals, Gaming & Audio Devices, Web Cameras, Security Systems and Harmony Remotes.

What do we offer?

• Extensive training programs – lasting 3 weeks;
-Analytical and troubleshooting skills training for Logitech products;
-Customer handling skills training;
• Lab, where you can test and reproduce the technical issues, you will encounter;
• Multicultural environment that stimulates achievement and excellent customer service;
• Additional benefits including Additional Health insurance, Multisport card, Certification reimbursement program, TTEC University, etc.;
• Bonus scheme based on your performance;
• Access top notch business best practices;
• Healthy work-life balance with no night shifts.

If you like what we are offering, you might as well recognize yourself in the following:

What will you be doing?

• Responding to customer’s requests through phone and email in order to identify and fix the problem;
• Providing great customer experience by managing customer’s expectations;
• Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
• Meeting deadlines and delivering services, respecting customers’ service level agreements;
• Keeping yourself educated of the supported products and technology as well as the applicable technical support tools.

Do you have the following?

• Fluent level of written and verbal communication in German;
• Very good level of written and verbal communication in English;
• Treat tasks with priority and manage time efficiently;
• Willingness to learn new technologies, expand knowledge and gain expertise in the information technology field.

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Click on the Apply Online button to let us know about you.

Please send your CV in English.
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