Вход и регистрация Фирми | Потребители
25.07.2019, Ref.#: SPIRIT-ITS
★★★★★ Technical Support Engineer, SPIRIT UK MANAGED SERVICES LTD  Вижте визитка на компанията
Дистанционна работа; Пълно работно време; Заплата от 1750 до 2190 BGN (Бруто); Езици: Английски
Запази обявата в бележника   Известие за нови обяви   Принтирай   Проблем с обявата

Technical Support Engineer

The technical team work 3 different shifts - 8am-4pm, 9am-5pm & 10am-6pm (UK time)
Your working hours will initially be 9-5 Monday to Friday, with an hour for lunch.

The team also have an on-call rota to answer any out of hours emergency calls (evenings & weekends). Remuneration is included within your monthly salary, as there are rarely any calls. However, in the event of an out of hours emergency, engineers receive a bonus to compensate depending on time spent resolving it. This will be made available after the probation period.

Job Description Summary:
To provide technical support as part of Spirit's helpdesk service .
We use a ticketing system for all support, your role will be to deal with all remote support requirements - regular Wintel support, application support, network and server device support. You will keep the technical databases up to date which include client details - you will need to work in a secure location and exercise the utmost discretion and confidence. You will be working in the frontline remote support team handling tickets and providing remote support to users over the phone, via Teamviewer and Logmein. The UK team is responsible for onsite project work and being your hands on the ground, you will be working alongside the team providing your expertise to enhance and improve their capability.
You will report into the UK team support leader.

- Excellent spoken and written English, friendly, patient and supportive nature
- 4 years+ practical and recent experience in IT helpdesk support
- Solid working knowledge of MS O365, Google & PCs / Servers and related technologies
- Cloud knowledge of Azure, AWS or equivalent
- Excellent knowledge of ESXi and/or HyperV systems
- Understanding of StorageCraft of other DR backup tools
- Knowledge and practical experience of Security tools and portals
- Experience of vulnerability scanning & patch management
- Excellent networking & security knowledge (firewalls, endpoint security)
- Wireless networking and knowledge or portals - Meraki, Draytek, Datto, etc.
- Knowledge of products such as Synology, Draytek, Cisco, VoIP & Telephony advantageous
- Knowledge of WhatsUpGold, Ping Plotter or similar tools useful
- Professional qualification in a related subject - Microsoft, Linux, Cisco, Cloud
- Powershell, scripting or other automation tools
- Logmein scripting and management of large numbers of computers to push out software or perform tuning
- Upgrades of network and other infrastructure components.
- Outstanding diagnostic, problem-solving and analytical skills

Our Ethos:
Many of our team and clients have been with us for a long time, we believe this stems from the company ethics and values - Spirit is a great company to work for. We want someone to join who is passionate about delivering a great service and working in a team like ours - sharing knowledge and helping to develop our company goals further. Every employee has a progression plan in terms of career progression and capability and we reward loyalty and effort proportionally. Spirit are used to going the extra mile on every occasion which leaves our clients very very happy with our services.

Кандидатствай по тази обява
SPIRIT UK MANAGED SERVICES LTD  Известие за нови обяви
(Фирма/Организация директно търсеща служители.)