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12.07.2019, Ref.#: 248680BR
★★★★★ Application support specialist with Spanish and English, IBM Bulgaria Ltd.
Месторабота София, бул. "Христофор Колумб" 64 (виж карта); Постоянна работа; Пълно работно време; Езици: Английски, Испански
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Application support specialist with Spanish and English

IBM Technical Support Services (TSS) uses enhanced analytics and leverages global infrastructure and years of experience to deliver outstanding hardware, software and multi-vendor support services to our customers worldwide.

We’re looking for an Application Support Specialist who is eager to learn and have client-first mindset to join fast-growing multi-vendor support team. In this role you will be delivering world-class customer experience and will be working on flexible working hours with shift rotation.

As an Application System Specialist you will be responsible for:

• Providing technical support in Spanish and English
• Identifying clients’ problems and propose solutions
• Focusing on customer expectations and satisfaction
• Collaborating with other team members to provide high-quality support
• If you have:Fluent oral and written Spanish and English language skills
• Excellent customer and communication skills
• Willingness to develop in a technical role
• Good computer skills (Windows OS, Outlook, MS Office, etc.)
• Analytical troubleshooting skills will be an advantage
• Our offer:Additional health coverage
• Special offers and discounts
• Sport cards
• Competitive remuneration package
• Employee Assistance Program
• Flexible working hours

IBM’s Client Innovation Center is an excellent opportunity to boost your career and the position Application System Specialist as an entry level role provides an excellent opportunity to build the knowledge and experience supporting your career aspirations.
 

Required core skills:

• Excellent Soft skills to build customer rapport for an effectively controlled interaction
• At least 6 months of experience in customer support role
• Excellent command of spoken and written Spanish and English (B2-C2 level)
• Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers
• Demonstrates strong ownership of the issue and works well with other organizations taking accountability
• Ability to work with guidelines rather than step by step instructions
• An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly
• Basic Knowledge of Software/Application support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes


Preferred Tech and Prof Experience

• Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall, etc.
• Experience in technical customer support role will be considered as advantage
• Good planning and organization skills
• Any Networking background as well as certification is a plus


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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