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★★★★★ British Speaking Customer Service Agent, CSMS EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти; Подходяща и за кандидати с малък или без опит
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British Speaking Customer Service Agent

CSMS Ltd., is a part of an international well-known established company, Playtech plc.
CSMS Ltd. was established in 2007 and has a young, friendly and caring atmosphere. Combined with professional guidelines and procedures, CSMS Ltd. with its over 250 employees provides online and offline customer support to multinational clients all over the world.
We cover more than 6 different languages with an unbeatable level of expertise and outstanding customer service.

Since we are constantly growing, we are looking for talented and professional individuals for the role of British Speaking Customer Service Agent.

Main responsibilities:

● Work for a new project for the UK market
● Provide information to the company’s clients
● Handle customers’ queries either via chat and e-mail or phone calls
● Meet CSMS corporate standards and procedures for better quality
● Meet predetermined personal and team targets
● Keep the job knowledge up to date and strive for excellence


● Native level of British English
● Excellent computer literacy
● Excellent communication and multi-tasking skills
● Team player open to share knowledge and to support your colleagues
● Strong orientation to achieving team’s goals and targets set is an advantage
● Availability to work on shifts

CSMS is here to offer you:

● Opportunity to work for a leading company and gain multicultural experience
● Competitive salary and remuneration package
● 25 days paid annual leave
● Additional Health and Dental Insurance
● Life Insurance
● Fitness program – Multisport Card
● Monthly travel allowance
● Taxi vouchers depending on the shift
● Monthly performance-based bonuses
● Book allowance
● Annual Bonus based on results
● Food vouchers,free foods and drinks in the office
● On-boarding and on-going training programs to develop your skills and keep them on a highest
● Flexible working shifts with possibility to combine work and study
● Friendly team environment
● Company social team activities and events, Christmas party, Kids Christmas party, team fun nights

If this job opportunity is interesting for you, please apply by sending your CV in English.

All applications will be treated in strict confidentiality.

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

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