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11.07.2019
★★★★★ BMC Remedy Administrator, BRIGHT CONSULTING JSC
Месторабота София; Постоянна работа; Пълно работно време
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Bright Consulting is a dynamic and rapidly growing IT Management consultancy with established presence in Europe delivering IT Transformation programs. Our customers are some of the most innovative and forward thinking global enterprises looking to manage IT complexity and simplify their operations. As trusted partners, we work together to optimize their IT with simple and efficient IT processes.

BMC Remedy Administrator

Currently we are looking for BMC Remedy Administrator with at least 3 years of Remedy development experience. The Remedy Administrator will lead the implementation of BMC Remedy ITSM suite and design the workflow solution.

Responsibilities

  • Installation, customization and configuration of IT Service Support Management (ITSM) or Business Process applications following ITIL and similar best practice frameworks
  • Development of new applications and modules according to customer requirements
  • Implementation of integration with other applications and third-party systems
  • Troubleshooting and product implementation of the delivered technical solution including user guides and all supporting documents support of applications
  • Producing documentation which describes the scope, features, design, and implementation of the technical solution, including deployment and administration guides
  • Advise clients about best practices and approaches to solve specific problems in his/her areas of expertise
  • Conduct trainings to colleagues and clients in his/her areas of expertise
  • Participate with technical preparation and demonstration in pre-sales activities
  • Participate in planning activities, defining project scope and estimating tasks which are part of the team deliverables

Requirements

  • Degree in computer science, engineering or related field preferred
  • 5+ years of applications engineering or application support
  • Experience in development and integration of Windows/Linux applications
  • Experience working with software tools including compilers, assemblers, debuggers and simulators
  • Experience working with assembly languages such as HTML programming, SQL, C, etc.
  • BMC Certification will be considered an advantage (BMC Certified Developer: AR System; BMC Certified Administrator: AR System; BMC Certified Administrator: BMC Atrium CMDB)
  • ITIL Foundation Certification is a plus
  • Strong communication and presentation skills
  • Strong interpersonal skills to establish and maintain customer relationships and interact with team members
  • Strong analytical and problem solving skills
  • Leadership skills to train, guide and mentor less experienced team members
  • Willingness to travel abroad

What we offer

  • Opportunity to make a difference in a rapidly growing company
  • A welcoming and inclusive environment
  • Excellent remuneration and benefits
  • Access to cutting-edge technologies
  • Health-conscious and active life style culture
  • Extensive learning opportunities, certification programs and career development

Working for Bright

  • We are a dynamic and rapidly growing IT Management consultancy with a strong sense of dedication to our customers.
  • We believe in real partnership with our customers. Together we bridge gaps, align teams, navigate organizational change, raise the maturity and capability of their organizations to do more, become more competitive and readier for the challenges of the future.
  • We take ownership of customer’s pains and goals and commit to achieve tangible realistic results.
  • We are honest and proactive. Our customers appreciate our guts to say “no” to a request if it is not aligned with the end goal.
  • We don’t disconnect when the project is over- will keep looking for further improvements to reach the next level.
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